Terms and Conditions
1. General Information
Supplier details: Tuscan Experiences by Federica Zammarchi
Case Sparse Querciole Primo, 8 – 53023 Castiglione d’Orcia (SI) – Italy
VAT Number: 01574000525 – SDI Code: USAL8PV – REA: 221926 CCIAA Arezzo-Siena
Guarantee Fund – Nobis 203925169 – RC – Nobis 203925172
PEC Email:
federica@pec.federicazammarchi.net
These Terms and Conditions govern the purchase and use of services offered, including travel packages, consulting, and trip planning services.
2. Payments
All services must be paid in advance.
The booking of a package or service is considered confirmed only after payment of the required deposit.
3. Cancellation Policy
The following cancellation policies apply to different types of services:
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Travel Packages:
For travel packages, the cancellation fees reflect the costs incurred long before the trip begins. The percentage charges are calculated based on the total trip cost:
• 95+ days: €300 per person (non-refundable administrative fee)
• 65-95 days: 30%
• 35-65 days: 60%
• 0-35 days: 100%
There are no refunds for late arrivals or early departures. This contract may be transferred to a third party, provided that availability allows. Exceptions to the cancellation policy may apply in the event of unavoidable and extraordinary circumstances at the destination, which significantly impact the execution of the package or transport to the destination.
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Day Tours, Experiences, and Other Services:
For day tours, experiences, or any services offered outside of a package, the following cancellation policy applies:
• A deposit of 20% is required to confirm the booking.
• The remaining balance must be paid by the day before the service date.
• The deposit is non-refundable, and once the full amount is paid, it is also non-refundable.
• Discounts may be offered for non-refundable bookings, where the full amount is paid in advance.
We strongly recommend that you consult your insurance advisor to arrange insurance coverage for cancellation penalties, as well as health care, medical expenses, baggage protection, or compensation for inconvenience due to forced travel extensions, including but not limited to unexpected events such as Covid-19. Additionally, you can purchase travel insurance directly through us.
4. Limitation of Liability
The consulting services provided are based on personal experience and knowledge but do not constitute legal or tax advice.
The customer is responsible for verifying any tax-related information with their qualified professional.
I am not responsible for changes in availability or pricing by third-party suppliers.
For travel packages developed and executed in Italy, the regulations of the Italian Tourism Code apply.
5. Changes to Services
Any changes requested by the customer after booking confirmation may incur additional costs.
If a service included in a package is unavailable due to circumstances beyond my control, an alternative of equal value will be offered.
By accepting these terms, the customer declares that they have read and understood all the conditions outlined above.
