This privacy statement was last updated on 14/05/2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://tuscanexperiences.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Account name or alias
- IP Address
- Geolocation data
- Date of birth
- Education information
- Professional or employment-related information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We retain payment data for the time necessary to process the transaction and for potential refunds, in compliance with tax regulations. Contact data is retained for the duration of the relationship with the user or until a deletion request is made. Analytical data is retained for limited periods, for statistical purposes and to improve the user experience
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
- Financial information such as bank account number or credit card number
The basis on which we may process these data is:
Retention period
We retain this data upon termination of the service for the following number of months: 12
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Date of birth
- Account name or alias
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: As long as the account holder wishes to maintain the account, or until they request its deletion
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- An email address
- A first and last name
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: Until the user unsubscribes, requests deletion of their data, or after a reasonable period of inactivity (e.g., one year)
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Date of birth
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: For as long as necessary to manage the purchase, provide post-sale support, and comply with legal obligations (e.g., tax and warranty requirements)
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Financial information such as bank account number or credit card number
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We determine the retention period according to fixed objective criteria: As required by applicable tax and legal obligations, typically for a period of 10 years (or any other legally required duration)
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- IP Address
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: For as long as necessary to collect and analyze statistics, typically up to 12-24 months, unless a longer period is required for specific purposes
1.8 To be able to offer personalized products and services
1.8 To be able to offer personalized products and services
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: For as long as necessary to fulfill the contract or service, or until the user withdraws consent
1.9 Deliveries
1.9 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Date of birth
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: For as long as necessary for contract management, sending communications related to the purchase, or until consent is withdrawn or communication is requested to be stopped
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Stripe
Country: United States (USA)
Purpose: To process payments and complete transactions
Name: PayPal
Country: United States (USA)
Purpose: To process payments and complete transactions
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data Processing Agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
Tuscan Experiences by Federica Zammarchi
Case Sparse Querciole Primo, 8
53023 Castiglione d’Orcia (SI) - Italy
Italy
Website: https://tuscanexperiences.com
Email: privacy@ex.comtuscanexperiences.com
Phone number: 3792349338
11. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
Annex
WooCommerce
This sample language includes the basic elements on personal data collection, storage, sharing, and who is authorized to access such data. Depending on the enabled settings and additional plugins used, the specific information shared by our store may vary. We recommend consulting a lawyer when deciding which information to disclose in your privacy policy.
Data Collection During Checkout
When you proceed to checkout on our store, we collect information about you.
What We Collect and Store
While you visit our site, we track:
• The products you’ve viewed: we will use this information, for example, to show you recently viewed products.
• Location, IP address, and browser type: we will use this information for estimating taxes and shipping.
• Shipping address: we ask for this to, for example, estimate shipping before you place an order and to ship your purchased items!
We also use cookies to track the contents of your cart while you navigate our site.
Note: For more details on the cookie policy, you will be directed to the section.
When you make a purchase with us, we invite you to provide information such as your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as username and password. We will use this information for purposes such as:
• Sending you account and order information
• Responding to your requests, including complaints and refunds
• Processing payments and preventing fraud
• Setting up your account for our store
• Complying with legal obligations, such as calculating taxes
• Enhancing our store offerings
• Sending marketing messages, if you opt to receive them
If you create an account, we will store your name, address, email, and phone number: this data will then be used to populate the checkout for your future orders.
Generally, we retain your information for as long as we need it for the purposes for which we collected and used the data, and as long as we are legally required to keep it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We also store comments and reviews if you choose to leave them.
Team Members Who Have Access
Our team members have access to the information you provide. For example, both administrators and shop managers can access:
• Order information such as the purchased item, purchase date, and shipping location
• Customer information such as your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
What We Share with Others
In this section, you should list who you share data with and for what purpose. This could include, but is not limited to, analytics, marketing, payment gateways, shipping providers, and third-party integrations.
We share information with third parties who help us provide store services and fulfill orders; for example:
Payments
In this secondary section, you should list the third-party payment processors you use for payments on your store, as they may handle customer data. We’ve included PayPal as an example, but you can remove it if you don’t use PayPal.
We accept payments via PayPal. During payment processing, some data is transferred to PayPal, including the information necessary to process or support the payment, such as the total purchase and billing details.
For more details, consult privacy policy di PayPal .
